Version 1.0 · Effective: October 11, 2026.
This policy applies to paid Stylium plans (Plus and Pro). Stylium is sold as a subscription; there are no credits or one-time packs and no free trial (the Starter plan is free). It forms part of our Terms of Use and our Subscription and Auto-Renewal Terms. Nothing in it limits your statutory rights.
1. At a glance
| Situation (web purchases) | What happens |
|---|---|
| You cancel | No further charges. You keep your plan until the end of the period you paid for. The current period is not refunded. |
| Your monthly plan renewed and you did not mean to keep it | Full refund if you contact us within 7 days of the charge and have not substantially used the plan since. |
| Your yearly plan renewed and you did not mean to keep it | Full refund if you contact us within 14 days of the charge and have not substantially used the plan since. |
| You bought the wrong plan or billing interval | Within 7 days, we switch you to the right one and refund the difference, if you have not substantially used the plan. |
| Duplicate, wrong or unauthorised charge | Full refund. |
| A paid feature was unavailable because of a problem on our side | Prorated refund for the affected time. |
| You live in the EU, the UK or Türkiye | Your statutory rights apply in addition. See section 5. |
| You subscribed through the App Store or Google Play | Apple or Google decides. See section 8. |
2. Who handles your payment
| Where you subscribed | Seller | Who decides refunds | Where to cancel |
|---|---|---|---|
| Web (stylium.app, wardrobe.stylium.app) | Space Made Code LLC (payments processed by Stripe) | SMC, under this policy | Settings → Billing (customer portal) |
| App Store | Apple | Apple | Apple ID → Subscriptions |
| Google Play | Google Play → Subscriptions |
3. Cancelling
3.1 You can cancel at any time, online, in the same place you subscribed, without contacting us. Cancellation stops future renewals; you keep your plan until the end of the period you have paid for and are not charged again. Because we do not refund partly used periods, cancel before your renewal date to avoid the next charge.
3.2 Deleting your account immediately cancels your web subscriptions and ends access to the paid period. It does not trigger a refund, and it does not cancel App Store or Google Play subscriptions; cancel those in the store.
3.3 Changing plan: an upgrade is charged at once for the difference; a downgrade or interval change takes effect as described in the Subscription and Auto-Renewal Terms. Changing plan is not itself a reason for a refund, except under section 4.2.
4. Our refund commitments for web purchases
These are in addition to any statutory rights. "Substantial use" means more than trying the plan out: in our judgement, a few AI looks or a handful of uploads does not count; regularly using the paid features for days does.
4.1 Unwanted renewal. If you forgot to cancel, contact us within 7 days (monthly plans) or 14 days (yearly plans) of the renewal charge. We refund that charge in full, including tax, provided you have not substantially used the plan since the renewal. Yearly plans are the larger charge, so we give them the longer window, and we email you a reminder before they renew.
4.2 Wrong plan or interval. If you bought Plus instead of Pro (or the reverse), or yearly instead of monthly, tell us within 7 days. We move you to the plan you meant and refund the difference, provided you have not substantially used the plan.
4.3 Billing errors and unauthorised charges. Duplicate charges, charges after a valid cancellation, wrong amounts, and charges you did not authorise are refunded in full. For an unauthorised charge, tell us as soon as you can so that we can also secure your account.
4.4 Service problems. If a paid feature is unavailable for a significant period because of a problem on our side, we refund the affected part of the period on a prorated basis (see our Service Level and Limitation of Liability Statement). AI suggestions that you simply find unhelpful or wrong are not a service problem; see the AI Usage Policy.
4.5 Removed features or termination without your fault. If we remove a material paid feature or end your paid plan without your fault, we refund the unused part of the current period.
4.6 Other cases. Other requests are reviewed case by case and we explain our decision. Partly used periods are otherwise not refunded.
5. Statutory rights (EU, UK, Türkiye)
If you are a consumer in the EU or the UK, you have a legal right to withdraw from a new subscription within 14 days. Because Stylium is a digital service that starts immediately, at checkout we ask you to request immediate access and to acknowledge the consequences. In Türkiye there is no right of withdrawal for services performed instantly in electronic form. The details, including what you receive if you withdraw after using the plan, are in our Right of Withdrawal Notice. Where that notice gives you more than this policy, the notice applies; where this policy gives you more, this policy applies.
6. How to ask for a refund
6.1 Email billing@spacemadecode.com from the address on your account. Please include the receipt or invoice number, the date of the charge and a line on what happened. We reply within 3 business days.
6.2 Please contact us before disputing the charge with your bank. An open dispute stops us from refunding you directly and can take weeks. If a chargeback is opened anyway, we may pause paid features on the account while it is reviewed.
7. How refunds are paid
7.1 Refunds go to the original payment method through Stripe, normally within 5–10 business days after approval. Your bank may take longer to show the credit.
7.2 We refund the amount we charged in USD, including tax collected on it. We cannot refund currency conversion or foreign transaction fees charged by your bank or card issuer.
7.3 When a refund is issued, plan access for the refunded period ends and your account moves to Starter. Your content is kept, within the Starter limits as described in the Subscription Terms.
8. App Store and Google Play purchases
We cannot issue refunds for store purchases. Request them from Apple (reportaproblem.apple.com) or Google (Google Play order history). If the store refunds or revokes a purchase, plan access for that purchase ends.
9. When refunds are not available
Except where the law requires otherwise, we do not refund the current period if your account was suspended or terminated for a serious or repeated breach of our Terms or Acceptable Use Policy. You keep any statutory rights you have.
10. Contact
billing@spacemadecode.com